We were delighted to win the KEIBA award for Customer Service and Committment in 2015. RIFT was founded on the principles of helping others and it's wonderful to see that recognised at this level.
We're working hard with the ICS (Institute of Customer Service) to achieve the service mark for being world class in customer service alongside well known brands such as John Lewis, Spec Savers and Amazon and this is a great sign that we are on the right track.
Jan Post, Founder and MDsays:
“We pride ourselves on being easy to talk to and making sure we provide the very best service we can. We know that our customers are busy and that finances can be stressful so we make sure everyone knows that we are here to help them navigate all the technical language and legislation. Finance can seem very complex and confusing if it's not something you deal with every day, not to mention the worries about what will happen if you get something wrong, and just knowing someone is there to help can make all the difference."
Customer commitment is deep in the RIFT DNA. The family business was founded 15 years ago on the idea of providing a helping hand to people who were being disadvantaged by complex HMRC rules and regulations after Jan's experiences in the construction industry made her aware of how many people were ending up unfairly out of pocket.
"For over 20 years, I've been a passionate tax refund champion for individuals and small businesses. From a family of entrepreneurs with a background in estate agency and small business support, I've always fought against the norm and striven to provide innovative and great value financial services for my customers. "
In the last year we’ve even created a team whose sole focus is on service improvement to make sure we are doing everything our customers want from us. This has reinforced to everyone inside the business and we stress the importance of every customer interaction as an opportunity to please our customers.
The KEIBA awards are staged and produced by Kent County Council and KM Media Group to recognise and reward excellence in Kent and Medway's businesses.