The RIFT Group is built on the idea that great customer service is great business. That's why we're delighted to be in the finals of the Institute of Customer Service's awards for 2016! As our MD Jan Post explains:
“Being recognised by the ICS is a fantastic accolade, and just looking through the list of finalists is very inspiring. It’s a real achievement to be considered amongst leading UK businesses, and a testament to the excellence of the RIFT team.”
That finalists list paints an impressive picture of customer service in the UK. The category we're in (the InMoment Customer Commitment Award) alone features big hitters like EDF Energy and British Transport Police. That's illustrious company to be measured against, and it's a good sign for customer service as a whole.
In our 15-year history, we've become the UK's leader in tax refunds. We've grown and diversified, building a reputation for excellence in R&D Tax Credits, SME Cloud Accounting Services, Capital Allowances, Will Writing and Indemnification against HMRC challenges. Everything we do provides individuals and small businesses with access to the kind of financial help and advice often considered out of their reach. Jan continues:
“We pride ourselves on being easy to talk to and easy to do business with; we don’t try to baffle or impress our clients by inundating them with technical language or legislation. Tax can be very complex and confusing, not to mention the worries about what will happen if you get something wrong. This leads to many people losing hard-earned money to the taxman that should be back in their own pockets, making their own lives easier. If you overpaid for something in a shop, you’d ask for your money back. This is no different. It’s not about claiming something for free; it’s simply getting back what was always yours to begin with.”
We've had some impressive success statistics, with turnover growing by 255% in four years. In addition, staff numbers have grown from 44 to 157 people, and we recently passed the £100 million mark in refunded tax for clients.
“Our name is an acronym for ‘Reliability, Integrity, Friendliness and Tenacity’. We look for these values in every individual within the company and in each interaction with our clients.
“We educate and enlighten individuals and businesses about the opportunity of recovering money to which they are entitled but never knew existed. We help them every step of the way to securing their refund, keeping them free from stress and worry.”
Combined with our recent KEiBA award for Customer Service and Commitment, our Bronze award in the Megagrowth 50 and our 15th anniversary in business, this makes 2015 a fantastic year for us. With the Christmas holiday approaching fast, we've got so much to celebrate already that we hardly know where to start!
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